Do you offer 24/7 support?

No. Every plan runs in business hours, Monday to Friday 08:00 to 18:00 and Saturday 09:00 to 14:00, Harare time. We would rather tell you that now than promise round the clock cover a small studio cannot honestly give.

Is the security monitoring automatic?

Not yet. Today it is a scheduled review done by hand each month, with a written report. Automatic alerts between reviews are being set up, and this page will say so when they are running.

What happens if my site is hacked while I am on a plan?

Tell us straight away and we will help as a priority during business hours. Incident response and recovery are not included in any plan and are quoted separately, and no plan guarantees a response time.

Can you look after a website or system you did not build?

Usually, yes. We review it first so the proposal reflects what we find, and say plainly if it needs work before we can look after it.

Monthly plans are paid in advance each month. EcoCash, InnBucks or OneMoney, USD bank transfer, or card and Wise for clients abroad.

Care plans

Keep what you built working. With the limits in writing.

Websites and software need looking after: updates, backups, small fixes and a regular look at security. These are the ongoing services we offer, what each one includes, and what it does not.

See the plans Request a proposal

Hours: Monday to Friday 08:00 to 18:00 and Saturday 09:00 to 14:00, Harare time. No 24/7 cover and no guaranteed incident response time.
Monitoring today: A scheduled review done by hand each month. Automatic alerts are being set up and are not running yet.
Prices: Security monitoring starts from $150 a month. Everything else is quoted in writing for your site or system.

Six ways we look after your systems

Take one, or combine several into one monthly proposal.

Website maintenance

Quoted

Every website package includes 1, 3 or 6 months of support. After that, maintenance is quoted for your site.

Your website kept up to date, backed up and fixed when something stops working.

Request a proposal for this plan

What you get

Framework, plugin and dependency updates applied and tested
Backups checked, and a restore tested once a quarter
Small content changes, such as prices, opening hours or a new photo
Broken links, forms and pages fixed
A short note each month of what was changed

Scope

One website, the pages and features it has today.

Response

We aim to reply within one business day, Monday to Friday 08:00 to 18:00 and Saturday 09:00 to 14:00, Harare time. There is no 24/7 cover and no guaranteed incident response time on any plan.

Not included

New pages, features or redesigns, which are quoted separately
Hosting, domain and third party subscription fees
Fixing changes made by someone else without telling us

Application maintenance

Quoted

Quoted after we have seen the application and how it is hosted.

For a web app, portal or booking system: updates, fixes and a watch on the parts that handle money and logins.

Request a proposal for this plan

What you get

Security updates to the framework and libraries, tested before release
Bug fixes for features that already exist
Database backups checked, and a restore tested once a quarter
Error logs reviewed for problems users have not reported
A monthly summary of updates, fixes and anything that needs a decision

Scope

One application and its database, as it stands when the plan starts. Applications we did not build are reviewed first and quoted on what we find.

Response

We aim to reply within one business day, Monday to Friday 08:00 to 18:00 and Saturday 09:00 to 14:00, Harare time. There is no 24/7 cover and no guaranteed incident response time on any plan.

Not included

New features and integrations, which are quoted separately
Data entry or support for your staff's day to day use
Third party services going down

Website security monitoring

From $150 a month

The security retainer price published on our pricing page.

A monthly security review of your website and domain, with a report of what changed and what to fix.

Being set up: Automatic alerts between reviews are being set up and are not running yet. Today the monthly review is done by hand.

Request a proposal for this plan

What you get

A scheduled manual review each month: SSL certificate, security headers, exposed files and the software versions your site reveals
A short written report of what changed since last month and what to fix first
Updates kept current where we look after the site
A call or message to walk through anything serious

Scope

One website and its domain. More sites are quoted.

Response

We aim to reply within one business day, Monday to Friday 08:00 to 18:00 and Saturday 09:00 to 14:00, Harare time. There is no 24/7 cover and no guaranteed incident response time on any plan.

Not included

A penetration test, which is a separate, deeper piece of work
Incident response and recovery after a breach
Round the clock watching

Domain and email security review

Quoted

Quoted by the number of domains. Can be run once or on a schedule.

A check that nobody can easily send email as you or take your domain away from you.

Request a proposal for this plan

What you get

SPF, DKIM and DMARC records checked, with the exact records to publish
Domain expiry date, registrar lock and who holds the registrar login
Look alike domains that could be used to fool your customers
A written list of fixes in the order to make them

Scope

The domains you name. We read public records only and make no changes without your go ahead.

Response

We aim to reply within one business day, Monday to Friday 08:00 to 18:00 and Saturday 09:00 to 14:00, Harare time. There is no 24/7 cover and no guaranteed incident response time on any plan.

Not included

Moving your email to a new provider
Recovering a domain that has already lapsed or been taken

Business software support

Quoted

Quoted by the systems covered and how much help your team usually needs.

A named engineer for the systems your team uses every day, for questions, small changes and problems.

Request a proposal for this plan

What you get

Questions answered on WhatsApp or email during business hours
Small changes to reports, forms and user accounts
Problems investigated and fixed, or passed to the vendor with the evidence
A monthly note of what was asked and what was done

Scope

The systems listed in your proposal. Hours beyond the agreed amount are quoted before they are worked.

Response

We aim to reply within one business day, Monday to Friday 08:00 to 18:00 and Saturday 09:00 to 14:00, Harare time. There is no 24/7 cover and no guaranteed incident response time on any plan.

Not included

Hardware, printers and office networks
Software licences and vendor fees
Training courses

Scheduled technical reviews

Quoted

Quoted per review, booked quarterly or every six months.

A review every quarter or every six months of how your website and systems are holding up, before small problems become expensive ones.

Request a proposal for this plan

What you get

Speed, security and backup checks across the systems in scope
Software that is out of date or no longer supported, and what replacing it involves
A written report with a short, ranked list of what to do next
A call to go through the report

Scope

The systems you list when booking. Each review is a point in time check, not ongoing watching.

Response

We aim to reply within one business day, Monday to Friday 08:00 to 18:00 and Saturday 09:00 to 14:00, Harare time. There is no 24/7 cover and no guaranteed incident response time on any plan.

Not included

Carrying out the fixes, which are quoted from the report
Watching between reviews

Also monthly: WhatsApp ads plans from $150 a month, with a 3 month minimum. Your ad budget is separate and paid to Meta.

See the ads plans

Request a proposal

Pick a plan, or leave it as not sure. You get a written proposal with the scope and one monthly price. Nothing starts until you agree it.

Straight answers

See the full price list

Do you offer 24/7 support?: No. Every plan runs in business hours, Monday to Friday 08:00 to 18:00 and Saturday 09:00 to 14:00, Harare time. We would rather tell you that now than promise round the clock cover a small studio cannot honestly give.
Is the security monitoring automatic?: Not yet. Today it is a scheduled review done by hand each month, with a written report. Automatic alerts between reviews are being set up, and this page will say so when they are running.
What happens if my site is hacked while I am on a plan?: Tell us straight away and we will help as a priority during business hours. Incident response and recovery are not included in any plan and are quoted separately, and no plan guarantees a response time.
Can you look after a website or system you did not build?: Usually, yes. We review it first so the proposal reflects what we find, and say plainly if it needs work before we can look after it.
How do I pay?: Monthly plans are paid in advance each month. EcoCash, InnBucks or OneMoney, USD bank transfer, or card and Wise for clients abroad.